Privacy policy

Pets United – Privacy Policy

At Pets United, your privacy is important to us. This policy explains how we collect, use, and protect your personal data. By using our website, you agree to the practices described below.

1. Information We Collect

Personal Information
We may collect the following when you shop or contact us:

  • Full name

  • Email address

  • Phone number

  • Billing & shipping addresses

  • Payment details (processed securely via trusted third-party gateways)

Usage Data
Collected automatically during browsing:

  • Pages visited, time spent, and click behavior

  • Device, browser, and IP address details

Cookies & Tracking
We use cookies to:

  • Enable core website functions

  • Personalize your experience

  • Analyze traffic for improvements

You can manage cookies via your browser settings.

2. How We Use Your Data

We use your information to:

  • Process and deliver your orders

  • Improve our website and services

  • Communicate with you (order updates, support, and—only with your consent—special offers)

3. Data Security

Your data is stored securely.

  • Payment information is encrypted and handled by PCI-compliant providers.

  • We do not sell or share your data without your consent, except for essential services.

4. Sharing with Third Parties

We only share data with trusted service providers when necessary:

  • Payment gateways

  • Shipping carriers

  • Email and communication platforms

  • Review collection tools

5. Your Rights

You have full control over your data. You may:

  • Access or correct your personal details

  • Request data deletion (where permitted)

  • Opt out of marketing communications anytime

  • Manage cookies via your browser

6. Communication Storage

Messages sent through contact forms or email may be stored securely for service quality purposes. These remain confidential.

7. Policy Updates

We may update this policy occasionally. The most current version will always be available on our website. Please review it periodically.

8. Contact Us

Have a privacy concern or request?
Please get in touch via our contact page — we’re here to help.